Refund policy

At D & F HABY, we believe that an organized home is the foundation of a peaceful, stress-free life. Whether you have purchased our durable heavy-duty hooks, space-saving storage boxes, or everyday trash bag solutions, we want you to be completely delighted with your purchase. However, if an item does not meet your expectations, we are here to make the return and refund process as effortless as possible.

30-Day Hassle-Free Return Guarantee

We offer a 30-day return window, which means you have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • Storage boxes must be unused and packed in their original protective packaging without missing parts or clips.

  • Trash bags and disposable organization items must remain in unopened, sealed packaging due to health and hygiene standards.

  • The item must include all original packaging, tags, inserts, and proof of purchase (order confirmation or receipt).

Non-Returnable & Restricted Items

To maintain quality standards, certain types of items cannot be returned:

  • Opened or partially used packages of trash bags or disposable liners.

  • Gift cards or promotional vouchers.

  • Final clearance or custom-made items (if clearly marked as non-returnable at checkout).

Step-by-Step Return Process

  1. Initiate Your Request: Contact our support team within 30 days of receipt at [email protected]. Please include your Order ID, clear photos or videos of the item, and a brief description of why you wish to return it.

  2. Review & Approval: Once our customer care team reviews your request, we will send you a confirmation email containing return instructions and the authorized shipping label (if applicable).

  3. Pack & Ship: Securely package your item to ensure it is not damaged during transit. Mail the parcel directly to our dedicated returns facility:

    D & F HABY – Return Department

    Address: 9 Keith Grove, Keilor East, VIC 3033, Australia

Note: Please do not send your return back without contacting us first. Returns shipped without prior authorization will not be processed.

Return Shipping Fees

  • Damaged, Defective, or Incorrect Items: If you received a defective hook, damaged storage container, or wrong item, D & F HABY will cover all return shipping fees.

  • Change of Mind / Voluntary Returns: If you are returning an item due to personal preference, incorrect sizing, or change of mind, you will be responsible for paying the return shipping costs.

Refunds & Processing Time

Once your return parcel arrives at our facility, our quality control team will inspect the items (typically within 3–5 business days).

  • Approved Returns: We will initiate a refund directly to your original method of payment.

  • Timing: Standard processing times depend on your financial institution:

    • Credit/Debit Cards: 5–10 business days.

    • PayPal / Online Payment Gateways: 1–3 business days.

  • Original Shipping Costs: Please note that standard shipping fees (if applied on orders under $10 USD) are non-refundable unless the return is due to our error.