Refund policy

RETURN AND REFUND POLICY

Last Updated: September 29, 2026

At Huizhou City Wan Ying Trading Co., Ltd., we want every order to arrive ready to become part of a cleaner, more organized, and more functional space. Whether you purchased hooks for an overlooked corner, garbage bags for everyday household needs, or storage boxes to bring order to a crowded room, we understand that the right product needs to arrive in satisfactory condition and match what you ordered.

This Return and Refund Policy explains when products purchased through https://www.dailylayersupplies.shop/ may be returned, exchanged, or refunded.

By placing an order with us, you acknowledge and agree to the terms described below.

1. Return Eligibility

Unless otherwise stated on a particular product page, customers may request a return within 30 calendar days after the date the order is delivered.

To qualify for a return, the following conditions generally apply:

  • The product must have been purchased directly through Daily Layer Supplies.
  • The product must be unused and in reasonably new condition.
  • The product should be returned with its original packaging whenever reasonably possible.
  • The item must not have been intentionally damaged, altered, modified, or misused.
  • The return request must be submitted within the applicable return period.
  • The customer may be required to provide the order number and information reasonably necessary to identify the purchase.

Products that have been used, installed, damaged through improper handling, or altered after delivery may not qualify for a refund unless the issue resulted from a manufacturing defect, shipping damage, or an error attributable to Daily Layer Supplies.

2. Products Damaged During Delivery

We understand that shipping containers and household products can occasionally encounter rough handling during transportation.

If your order arrives visibly damaged, please contact us as soon as reasonably possible. For the fastest resolution, include:

  • Your order number;
  • Your name;
  • The name of the affected product;
  • A description of the damage; and
  • Clear photographs of the product and, where applicable, the outer shipping packaging.

After reviewing the information, we may offer an appropriate remedy, which may include a replacement, partial refund, full refund, or another reasonable resolution depending on the circumstances.

3. Incorrect or Missing Items

If you receive a product that is materially different from what you ordered, or if an item is missing from your shipment, contact us promptly at:

[email protected]

Please provide your order number and explain what was received versus what was ordered.

Where the error is confirmed to be attributable to Daily Layer Supplies, we may arrange a replacement or refund without charging the customer for the corrective shipment.

4. Defective Products

If a product arrives with a manufacturing defect or develops a qualifying defect within a reasonable period after delivery, please contact us with a description of the problem.

Depending on the nature of the defect and the circumstances, we may request photographs or other information to understand the issue before determining an appropriate remedy.

Nothing in this policy is intended to eliminate or restrict rights that cannot lawfully be waived under applicable federal or Tennessee law.

5. Change-of-Mind Returns

If you simply decide that a product is no longer suitable for your needs, you may request a return within the applicable return period, provided the item satisfies the return conditions.

For change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise required by law or expressly agreed to by Daily Layer Supplies.

Original shipping charges, if any were separately paid, may not be refundable.

6. Refund Processing

Once an approved return has been received and reviewed, we will determine whether the product qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Processing time may vary depending on:

  • The payment provider;
  • The customer's financial institution;
  • The condition of the returned merchandise; and
  • The time required to inspect the returned product.

Daily Layer Supplies does not control the processing time imposed by a customer's bank, card issuer, or other payment provider.

7. Partial Refunds

In appropriate circumstances, a partial refund may be offered instead of requiring a full return. This may apply where:

  • A product has a minor cosmetic issue;
  • A portion of an order is affected;
  • The customer agrees to retain an item with a disclosed imperfection; or
  • Another mutually acceptable resolution is appropriate.

A partial refund will only be issued where Daily Layer Supplies confirms the applicable amount.

8. Non-Returnable Circumstances

A return may be declined when an item:

  • Has been substantially used;
  • Has been damaged through misuse or neglect;
  • Has been intentionally altered;
  • Has been returned without authorization where authorization was required;
  • Is returned outside the applicable return period without an applicable legal right or approved exception; or
  • Cannot reasonably be identified as an order purchased from Daily Layer Supplies.

This list does not limit any non-waivable consumer rights.

9. How to Request a Return

To request a return, contact:

Huizhou City Wan Ying Trading Co., Ltd.
Email: [email protected]
Return Address:
310 Simmons Road Suite A
Knoxville, TN 37922
United States

Please do not automatically ship merchandise to the return address before contacting us if return instructions are required for your order.

10. Policy Changes

Daily Layer Supplies may update this Return and Refund Policy from time to time to reflect changes in our products, business practices, payment systems, or applicable law.

The version published on the website at the time of the applicable transaction will generally govern that transaction, subject to applicable law.